Changing the Conversation: The 17 Principles of Conflict Resolution
Penguin, 2015 (2015)
Reviewed by Bob Walch
hether it is at the workplace or school, at home or just out and about, conflicts are bound to arise. How a person approaches a conflict situation and what he/she does to resolve the issues that are at the heart of the dispute affect how successful the individual is in personal relationships and in life in general.
his handbook presents ways by which a person can transform his/her mind-set and move beyond the destructive cycle of attack and counterattack that so many people employ when faced with conflict of some type.
ana Caspersen, a conflict specialist, has worked as a mediator, developed and offered conflict workshops, and created public dialogue projects. In this book she presents the 17 key principles to follow when faced with a difficult situation. Filled with real life examples, hands-on exercises, and solid advice, this book will be particularly useful for educators, counselors, workplace managers, and those who would like to promote productive dialogue and assist in resolving conflict situations.
he principles set forth in this handbook are grouped into three areas: how to facilitate listening and speaking; how to change the conversation; and how to look for ways to move forward. Also, pay attention to the
listed that create conflict rather than help find a resolution to a dispute.
tilizing stunning black-and-white graphics, each step the author presents is carefully explained and illustrated with examples to which the reader can relate. Reading what Caspersen has to say and taking it to heart might well result in a positive change in a whole range of personal relationships and make volatile situations at home and work easier to cope with.
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